Return & Exchange Policy

Returns & Exchanges Policy

Nura Home adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.

Eligibility For Exchange or Return

  • Products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging which is mandatory for exchange
  • Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
  • Customized products or special bulk orders are not eligible for returns or exchange.
  • International orders are not eligible for returns or exchange.
  • Gift cards purchased online are not eligible for exchange/refund/return
  • A detailed box opening video and clear photographs need to be shared with us for checking the eligibility of exchange/return.
EXCHANGE PROCESS

If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels:

  • Call at +91 9211058829, Monday - Saturday 10 AM to 7 PM IST
  • Email at support@nurastore.com
  • Whatsapp at +91 9211058829
  • For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
  • Once these all steps done our support team will arrange a pickup from your location and once the product will reach at our warehouse, our qc team will do the inspection
  • once inspection done & return/exchange approved, same day a new product will be shipped or in case of refund the refund will be processed.

Refund Policy

  • Our all refund will be done only same mode of payment used while order processing.
  • In case of NEFT/RTGS or cash deposit, refund will be made through NEFT only.
  • Our all-refunds processes in 4-5 days after received date of return.

Cancellation Policy

We do not accept any cancellation after 24 hours of order placed. In case the order is cancelled refund will be provided in form of credit note only that can be used in next purchase.